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“Creating Successful Leaders”

February 4, 2026 New Empathy As a Superpower

Empathy is a term that is used frequently and not always in a positive manner. It is sometimes viewed as weak or wishy-washy. And some people even see it as political. In truth, empathy is not a sign of weakness but of strength. And it isn’t political, or religious, or only meant for a certain segment of the population. Rather, it is deeply human and more necessary than ever.

It’s important to note that empathy is not the same as sympathy. Sympathy relates to feeling sorry for another, or even pitying them. Empathy is more about understanding. It’s about expanding your horizons to see another’s perspective. It’s about being curious and open enough to want to understand. This innate curiosity helps people of all backgrounds and beliefs work together, live side by side, and cooperate.

Because no two people are alike, empathy can, indeed, be a superpower. It’s a way to reach others, negotiate, and have productive dialogues. When there’s a need for creativity or brainstorming solutions, it’s a way of gathering different ideas and making sense of them. That’s because empathy goes hand-in-hand with solution seeking. It is essentially the opposite of combativeness or stubbornness.

In my experience, empathetic leaders are often skilled at bringing out the best in their teams. These individuals understand the importance of truly listening—soaking in both what someone is saying and the context or subtext related to what is being said. For example, if a team member is adamant about gearing a product toward working parents, an empathetic leader might think about what they know about that team member. Maybe they are a single mother who faces numerous everyday challenges. As such, their passion makes sense, and the empathetic leader will know they are speaking from experience. Likely, this person is not the only one who is facing similar struggles, and it is probably smart to consider their perspective when developing products or solutions.

Empathy is useful in all different contexts, both within and outside of the workplace. It’s a simple fact that everyone wants to be understood and listened to. Because of this, an empathetic person makes a good conversation partner by giving others the space to express themselves and explain their perspective. That doesn’t mean being a pushover, and it doesn’t mean an empathetic person doesn’t have their own opinions and beliefs. It simply means that they are open to listening and understanding.

In a world where things are often portrayed as black and white, empathy is a courageous but necessary choice. Without it, we would constantly be at loggerheads with others, stuck in a single perspective. That’s not productive, and it only creates animosity and hard feelings. Rather, let’s make an effort to choose empathy and start really listening to what others have to say. That can make all the difference.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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January 21, 2026 How to Play to Your Strengths

two business people high fiving at a table with a laptop between them

With retirement from UXL on the horizon, I have been reflecting on various lessons I’ve learned as a manager, a career coach, and a mentor. One of the lessons that came to mind recently is how we each have different strengths, interests, and attributes. This diversity of thinking and being is an incredible asset to the workplace. With the right mix of creatives, “techies,” leaders, organizers, etc., an organization can operate more smoothly and have a greater reach.

This acceptance of variety/diversity in the workplace allows people to really stretch their abilities and be their full selves—to capitalize on their strengths and interests. Furthermore, as an individual contributor, you often have the power to lean into your strengths and deflect or delegate assignments that are not a great fit.

While it may not seem “sporting” to pass a certain task or project to another, it can ultimately be the best option for all parties involved. I think about a time when I was assigned a project that was not a great fit. I waffled for a while, trying to figure out how to approach it, and then it dawned on me: My boss didn’t care who completed this project, he just wanted it done. With this in mind, I decided to approach my colleague Tom, who was much better suited to the project than I was. He was analytical, where I was more creative. He enjoyed spreadsheets and charts, while I tended to get sleepy just looking at them!

In exchange, I picked up one of the projects on Tom’s plate that was better suited to my skillset and interests. We kept our boss in the loop about the switch and, as suspected, he didn’t care which people tackled the projects, as long as they were completed satisfactorily. With our tasks ahead of us, Tom and I worked on our respective projects, kept in touch, and handed off the work when we were done. The results were great, and we were encouraged to collaborate in this way for future projects.

This story brings up several lessons, including the following:

Be honest with yourself. Recognize both your strengths and shortcomings, and have the humility to admit when you’re in over your head (or when you’re simply uninterested in or put off by a project or task).

Recognize others’ strengths. Make an effort to learn about your colleagues, and start building an understanding of their abilities and interests. Talk openly and honestly with them to get a sense of who they are as an individual, and what makes them “tick.”

Frame your ask in a positive way. Just because you’re dreading a certain assignment doesn’t mean it’s an “undesirable” task. Different people are drawn to different types of work. Some people enjoy the rhythm and logic of data entry. Some like contacting/surveying customers. Others revel in all things creative and truly shine when it comes to brainstorming ideas or coming up with imaginative designs. In other words, handing someone an unwanted assign isn’t necessarily a bad thing—it just doesn’t fit with your disposition or abilities.

Offer to reciprocate. Whether immediately or down the road, it’s important to be open to reciprocating the work. Make it clear that you will gladly take on one of your colleague’s unwanted tasks in exchange for them taking on yours.

Results are more important than the path. This is something I’ve learned over and over. It doesn’t really matter how an individual or group winds up at the “end point.” What matters are the results. If achieving those results means shifting project responsibilities, then most people will be open to that shift.

We all have varying strengths, interests, and wheelhouses. Instead of letting an undesirable project eat away at you, consider enlisting help from others or shifting project responsibilities. It doesn’t serve you, your work team, OR the business to struggle and ultimately produce subpar work. In short, play to your strengths.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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January 7, 2026 Learning to Love Your Current Role

woman with reddish blonde hair and bangs wearing a pale-blue button-up shirt looking to the side and smiling

When I was ramping up the career coaching side of my business in 2011, the atmosphere was much different than it is today. As a nation, we had made our way through and out of the Great Recession, and companies were once again enthusiastic about hiring. Additionally, the younger members of the workforce were approaching it with a different mentality than past generations, knowing that the best way to climb the ladder (in terms of both position and pay) was to change jobs periodically. They were no longer being rewarded for staying in one place, and they knew it. So, job hopping became the norm.

Today, however, things have slowed considerably and the job numbers (when they’re released) look dismal. Economic growth is shrinking, and the “AI bubble” that is helping to keep the economy afloat is expected to pop at any time. In this environment, employers are more cautious about hiring, and employees are more reluctant to leave their current jobs (knowing that finding another one may be extremely difficult).

So, what do you do in this situation if you’re discontent with your job? One approach is to stay put for now and make the best of your circumstances. Of course, if your job and/or boss are absolutely terrible, you might want to plan your exit, BUT if you’re simply dealing with a few less-than-ideal aspects of your job, you could try staying and shaping your professional future within your current role. Here are four approaches you could take:

Set Clear Boundaries

The workplace can quickly become toxic if bosses or co-workers overstep your boundaries. Do you feel pressured to reply to emails after hours? Are you frequently asked to do tasks outside your professional scope? Do you feel pressured to pick up others’ slack? All of these are signs that your boundaries are being crossed.

To prevent this, practice tactfully saying “No.”

“That’s outside of my scope, so I think this would be better suited to someone in the IT department.”

“I have too much on my plate right now to take that on by the deadline.”

And if the problem has to do with after-hours calls or emails, simply do not respond until normal business hours. When you establish that this is the norm, you empower others to do the same.

Switch/Redefine Your Role

If you’re discontent with your current work, you may want to explore your options within the organization. Is there latitude to take on a different set of tasks than the ones you’re currently doing? Could you reshape your role? Or, perhaps, move to a different department within the organization? Before abandoning the entire company, it’s a good idea to look internally for other options.

Befriend Colleagues

You don’t have to be best friends with your work colleagues, but it is incredibly helpful to be friendly with each other. Having work friends or allies can help you in numerous ways. You can talk over problems you’re experiencing, you can support and uplift each other, you can ask each other questions about projects or tasks, etc. Even if you work remotely, it’s possible to make work friends by simply being a little more open, vulnerable (without oversharing), and friendly. Ask others about their lives and share a little about yours. Swap some stories and laughs. Simply put: don’t be afraid to put yourself out there and be yourself.

Take Advantage of Opportunities

Whether education training, office book clubs, ERGs, or volunteer opportunities, it can be motivating to become more deeply involved in your workplace. Additionally, some of the offerings could help you learn valuable new skills that could be carried over to a new job in the future. In nearly every role, you have the power to shape it—and improve it—in some way, no matter how small. Consider your position and what you can do this week (or today!) to make that happen.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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